Refund Policy
Last updated:
Try before you buy
We offer a free trial so you can test the service on your own device and internet connection before paying. We strongly recommend using it first.
When you can request a refund
If the service does not work as described and our support team cannot fix the problem, you can request a refund within 7 days of activation.
When refunds are not available
Refunds are generally not available after the 7-day period, for problems caused by your internet connection or an unsupported device, or when an account was shared or used against our Terms of Service.
How to request a refund
Email tvplusone24@gmail.com or message us on WhatsApp at +44 7934 683184 with your order details and a short description of the problem. We may ask you to try a few troubleshooting steps first.
Processing
Approved refunds are returned through the original payment method where possible. How long it takes to appear depends on your payment provider.